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Ginge - wouldn't even know how to get onto other companies plans (I do need the CHAT facility).
Also I have so many aids (to the phone) ie lights emitting from the phones, loud sounds (both down and upstairs phone) to help me "hear" the phones.
Last time I changed to TalkTalk (many years ago) - everything went awry (think BT (since they own the line) had a part to play in this. Lights, noise, buzzes WOULDN'T work. So I can't afford to go to another company