Utilities, Why Are They So Hesitant To Give Your Money Back

[Bobbisox1]

I’m was in credit to the tune of £274 with EON but decided to switch to a company called igloo when my fixed term was up on the 16th September, my DDs come out on the 1st of each month so another £100 will go into EONs coffers whilst we await them refunding our credit, this is a mini rant so I’m putting it in CB, hope that’s okay?

[Bobbisox1]

I’m with HSBC and when I couldn’t do it, I rang my bank see if they could make the adjustments but they said it had to be with arrangement with the company

[Tuvok]

I'm confused - if you have already switched and are now with the new company, why would you expect EON to take another direct debit from you when you are no longer their customer?

[Bobbisox1]

Because I was told by them not to close the DD tuvok till they made the payment to me , my payments for everything come out the 1st/ 2nd of the month

[Tuvok]

I would doubt they'll take another payment (they shouldn't as you are no longer a customer, but you do hear of it happening).

From experience when I've switched, you give your new supplier an initial reading, then your previous supplier refunds you for upto that reading.