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Bt Landline Bill

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MichaelZZ | 06:49 Wed 16th May 2018 | Technology
6 Answers
I have been having paperless, fully itemised bills for several years and by opening "ViewCalls" I was able to see the name of the person called. I was also able to edit any called numbers and give them a name (of a person or a company) for future reference.
My two latest bills do not show these saved names, only the called numbers.
Last month I had on online chat with a BT advisor who said he had corrected the problem and my next bill would be OK.
It isn't!
I had a proper conversation, rather than an online chat, with another advisor yesterday and he admitted that he didn't know the answer but guessed that BT had discontinued this feature. (Full marks for honesty!)
Has anyone else had this problem?

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removed in february https://community.bt.com/t5/Bills-Packages/BT-removing-Address-Book-Facility/m-p/1822968#M96130
10:49 Wed 16th May 2018
soz no idea !
Nor me. Sorry.
Don't have paperless bills, so no. But would advise not expecting BT to get anything right.
and to expect to come away from any conversation with them with your energy so drained you can't do anything for the rest of the day
Question Author
Many thanks Woofy for a very informative and full answer. Some useful points in the included comments too. I may well follow the suggestion of the home made spreadsheet.
Thanks again.

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Bt Landline Bill

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