Dial-Up Tone Interference On Answerphone

[davidanthony]

I recently purchased a Luna 1220 Triple Binatone telephone / answerphone system. When anyone attempts to leave a voice mail, they hear the constant interruption of a modem dial-up during their recording. ( I don't have dial-up) Spoke to Binatone and they say to change the ADSL filters supplied with my broadband. Done this and still the same. Any thoughts. OG I am relying on you !!

[davidanthony]

No fax machine methyl. it is not a ' fax ready' tone it is a dial-up internet connection ' chirp'.

[chrissa1]

I thought dial-up had been phased out now.

[Jackdaw33]

From what little I can remember of this, make sure the filters are first to be installed before any other devices, in other words the first attachments coming out of your phone line.

[davidanthony]

Yup, filters are directly after the incoming phone line socket. Perhaps there are different types of filters I should look at. Binatone are of no help at all !

[chrissa1]

From what you've just said, have you got a filter plugged into the phone line socket before it is connected to anything else?

[sunny-dave]

Is the answering machine physically near your broadband router?

If so try moving it as far away as possible & play with the relative orientation of the two devices.

[davidanthony]

SD the answerphone is quite far from the router, and Chrissa yes the filter is in the line before anything else is plugged in, the first thing being the tel / answerphone. Binatone now suggest I deactivate 1571 which they say ' sometimes creates interference' I think they are clutching at straws !!

[Tuvok]

Have you got Sky and if so is it connected to the phone line?

Do you have more than 1 phone socket? All phone sockets with something attached should have a filter.