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Blackberry messenger not working

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dave50 | 14:18 Tue 25th Sep 2012 | Technology
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My daughter's phone has been topped up with £20 & 6monthsbbm text to 441. The money has been taken but BBM still does not work. She is on T-mobile PAYG. She has had no problem with it prior to this topup. Has anyone any ideas please?
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