returning a graphics card

[jjaammeess]

my son sent for a graphics card butit was the wrong card. he returned it under the 7 day rule but the supplier has refused to refund the money. what can i do now    Thanks

          James

[kempie]

Read this from the OFT

[jjaammeess]

thanks   ----great help

[Phantaxus]

see also

http://www.bbc.co.uk/watchdog/draft_letters/cancel.rtf

Also take this up with Watchdog and the UK Computer magazine PC Plus has a special section for dealing with customer complaints with hardware suppliers.