My fairly new HP printer has suddenly lost the ability to scan. I usually scan to my computer, but now I get a message saying "computer not found". Everything else is fine, so short of uninstalling it, any suggestions what I could do.
I'm on Windows 10, and can't find 'Scanners and Faxes' - have been into 'Devices and Printers' but it's not under that. Looked under all programmes as well and can't locate it
I'm windows 7.
When I press the big Windows button (bottom left) the Menu pops up with 'Windows fax and scan' as the very first item, I don't have to search for it.
Failing that I can be of no further help, but hope you find a solution. :o)
Your 'printer' is actually several different devices (printer, scanner, etc) in one box and your computer sees them all entirely separately, as each component has its own driver. If the printer part is working, but the scanner isn't recognised, then your computer clearly can't find the driver for the scanner. So you need to reinstall it. You can either do that from the disc which came with the printer/scanner or, if you tell us the model, I'll give you the link to download it.