02 Email

[brian j john]

I have just had an email from 02 saying
Your O2 Direct Debit has changed – For information only, you don’t need to do anything .

Has any other 02 users had one .
My question is, is it legitimate

[Hopkirk]

It's that time of year when the mobile companies increase your bill.
The contract probably says RPI plus 3.9%, so it will leap up. If you are out of contract threaten to go elsewhere, or actually move. It's quite a cut throat market, but O2 will be banking (pun intended) on you not bothering.

[brian j john]

All it says is


Your O2 Direct Debit has changed – you do not need to do anything,
this is for information only

We’re getting in touch to let you know that we’re making a small change to our banking and the way we collect Direct Debit payments. As a result, we’ve stopped collecting from your old Direct Debit and we've set up a new Direct Debit to replace it.
You don’t need to do a thing

This replaces your original Direct Debit, which we no longer collect from.
This change won't affect your payment date.
You may notice your bank/building society statement has a comment about a 'final payment' under our original details, and a 'first payment' under our new details.
What this means for you

In the next few days you’ll notice a new Direct Debit has been set up with a new reference:

[Hopkirk]

Ah, that's different. The increase will come soon. Plusnet have emailed me on my increase.

[Old_Geezer]

Surely by agreeing to the DD you allow them to grab as much of your worldly wealth as they choose to inform you of ?

[bobbinwales]

Well its not a scam as theres no request for details or links to click, so why would non-legit person send it.
Cant you just look on your O2 online account?

[brian j john]

all resolved , i've been to my local 02 shop and it's legit , apparently it 's a new billing system with Telefonica and 02
thanks for your replies