Well What Da Know

[jennyjoan]

Well - even though my antivirus was covered until 20 June - McAfee has now taken the amount of my account which was £39.99 - anything I can do. Thankls

[Buenchico]

Phone them and complain:
0800 028 7581
(However it's not unusual for service suppliers to take money from your account before then end of an existing term if they assume that you'll continue with a new one; that's what most car insurers do, for example).

[janbee]

Norton used to do the same with me. I changed to AVG free

[jennyjoan]

thanks Chris - is there any info I need to hand for them - maybe get them my online account.

[Buenchico]

Just make sure that they can recognise you by giving them your email address and/or your account number (if they've given you one or it appears on your bank statement).

[jennyjoan]

A nightmare of a phone call - they talk so easy going think they Indians and they pretend to understand what you are saying even tho you say it over and over and over. I gave them my email no and even asked could they email me so that she and her could discuss. I said have you understood what I am am saying Oh yeaaaaaaaaaaah , thank you so much. Bloody dutch.

Anyway what I gleaned PERHAPS to expect the refund in within 5 days. So I don't - I may try and get my neighbour to phone - unbelievable.

[jennyjoan]

My email address was spelt out to them letter by letter and still they couldn't understand. So if I lose £40 - let it me a lesson to me.

[EcclesCake]

If you go to the contact us link at the bottom of the McAfee home page you will find links to web chat.

Hopefully the written message will be clearer for both parties.

[HansUrbancka]

I would contact my bank and tell them to recover the amount as it has been illegally taken from my account.

Then I would clear-out all traces of McAfee and install a Free Anti Virus as janbee has done. An excellent choice of AVG.

Hans.

[murraymints]

they did the same with me..go onto their page and untick autorenewal box..I was refunded within 48 hours

[Pete65]

"Bloody dutch"
Could you explain, please?

[HansUrbancka]

@Pete65......I am unable to comprehend your posting. Please explicate.

Hans.

[jennyjoan]

Well I have received an email saying they will reimburse me within 5 business days. So I 'll look for that.

Buenchico - I am giving you BA for your quick reply and phone number.
#
#To others thanks for your replies too

[jennyjoan]

sorry I sent a wee note here thanking all and BA to Chris. but seemed to have lost the submission.

They are refunding within 5 business days - told me via email. I have also turned off the auto thingmajig. Thanks again all.

[jennyjoan]

LOL - didn't even see my bloody answer - up to a high do at the mo - spring cleaning as well

[jennyjoan]

What da you know (AGAIN)

Went to do the business of MY BT - When I entered my phone number or email address they are not recognised. What's this. This is my phone number 38 years and having said that email address has been changed a few times - any help there. Thanks

[HansUrbancka]

Removing all traces of McAfee requires an official McAfee Removal Tool.

The following link explains all :-

http://www.ehow.co.uk/how_6753109_completely-uninstall-mcafee.html

Hans.

[jennyjoan]

but Hans according to another post they said when you join BT - BT themselves eliminate all other antivirus - I'll find it for you

[jennyjoan]

Mark as Best Answer
If you get your broadband from BT you get a free subscription to Macafee - rebadged as BT Net Protect.

I am going to have to go now but will get back some time - I may erase McAfee and go for AVG - thanks bye for now

[Baldric]

///When I entered my phone number or email address they are not recognised.///

Did you enter your Dialing Code in front of your 'phone number jj?

[jennyjoan]

cleaning teeth but yes