Amazon Prime

[jennyjoan]

I have just looked at my online banking account and I cannot believe that a payment of £7.99 has been taken out of my account for the Amazon Prime.

Not in a million years did I apply for this.

Can anybody tell me how to contact Amazon Prime and get the payment refunded and cancelled. Thanks

[ummmm]

You've done this Dec, Jan, and Feb.

You're going to have to make sure the box for prime isn't ticked.

[jennyjoan]

Ummmm - what do you mean I've done this for Dec Jan Feb - are you saying last year. I don't remember that - it happened once to me a few years ago and I was able to get out of it very quickly but can't remember how I did it.

[ummmm]

Sorry I wasn't looking at the years.

This is the 3rd time anyway.

[jennyjoan]

Just looked at the Prime notice and it says this

/////You have unused Prime benefits////

I just want out of it.

[dannyk13]

Amazon- 0800 279 7234

[ummmm]

This is the number google brings up 0800 496 1081

[dannyk13]

The number I gave is one I have used many times.

[ummmm]

I've never phoned them...

https://www.amazon.co.uk/gp/help/customer/display.html/ref=hg_carnac_pt_cayoamprme?ie=UTF8&nodeId=200421650

[pastafreak]

Unfortunately the way payments and delivery methods are set up on Amazon, it's very easy to "sign up" to Prime without realising. You must have done so at least a month ago...I think the first month is a free trial. Though that may only be for new users.

[Theland]

I got stung a few years ago.
Rang them and got out.

[emmie]

easily done i might add. give them a call.

[SparklyKid]

It is an absolute con. Check carefully when buying from amazon, there is an option to pay without Prime benefits.

They automatically sign you up, it should be unlawful.

[whistonian]

Go to amazon,scroll down and click on HELP and then click on Manage Prime.You can then cancel.

[THECORBYLOON]

"They automatically sign you up, it should be unlawful."

That would be unlawful but as they don't, they're fine.

[MartinMillar]

https://www.theanswerbank.co.uk/ChatterBank/Question1533849.html

[jennyjoan]

well have cancelled as per whistonian's post - I couldn't ring them as I can't hear properly. Anyway since I was stung before I am very careful of the Prime and I know I didn't choose it per se. My last order from them was November 2019.

MartinMillar - didn't know you knew me so well but according to the link you provided that last cancellation of the Amazon was 3 years ago.

[Prudie]

Amazon must be so sick of having to cancel these mistaken sign ups but I assume it's worth it to them so they carry on. Once you know that on every order there is a (admittedly small) link that says continue without amazon prime it's fairly easy to remember to always use that route.

[jennyjoan]

that's right Prudie and I am very careful and aware of that wee tiny link - I avoid it like the plague so I don't know what happened. Anyway all is well (I hope)

[pastafreak]

Jj, it may have been the postage you chose. If it was express or one day, Prime may not have been indicated at that step.

[margarettom]

When I was signed up (without even completing a purchase) I got an email to say I had a free trial for a month. I emailed back to say I didn't want it and please cancel it at once, which they did with an apology. I kept the email as proof and checked my account after a month to make sure they hadn't taken any payment.
The point I'm making rather long- windedly is a) if you had been signed up to Prime you would have been told and b) try and get some proof of your transactions. So the £7.99 may not be a monthly subscription.