The Cheek of HSBC!

[mrs_overall]

At the bank today I obtained a mini statement and found £25 had been taken by a company I have never heard of. I was in hospital on the day in question and my debit card was in my possession at all times. When I queried it with the bank today their suggestions were:
1. I am obviously forgetful. Did I remember leaving my hospital bed, getting dressed, nipping into town and shopping in a store whose name I have never heard of for an item I have forgotten all about?
2. I am married to a thief. They asked if I'd had visitors and when I said only my husband, the bank woman sat back, nodded knowingly and said "Well that could be your answer."
Grrrrrrr!

[ttfn]

Incredible :(

[sherrardk]

Hope you're not going to leve it there - give 'me hell!

[sherrardk]

Or 'em ^ in fact

[mrs_overall]

I'm going back tomorrow and taking Mr O with me. I wasn't feeling well when I went today and ended up on the verge of tears, getting nowhere with them

[Sir Alec]

I would've asked to see their superior. What a condescending, rude person!

[ttfn]

Where is the mrs_o who put the poop scoop stuff on the car door handles? ;)

Better luck tomorrow - you will be over the shock of it and ready to do battle - or mine isn't the sexiest av on AB!

[pretty_snowdrop]

Since you are having to make an additional trip into town to sort it out, demand compensation!

[mrs_overall]

lol ttfn

[ttfn]

:)

At your service mrs_o

'tis a hot av, innit

[wolf63]

I had a friend who had taken out of her bank account and she stormed around to the bank ready to do battle . . .

Alas it was a payment that had been legit and only showed that particular date - can't remember why.

and the payment was showing as being payable to a 'mother' company and its name bore no resemblance to the name of the retailer that she used.

Have you checked this out, rechecked and checked again?

;-)

[Hopkirk]

Why make a special trip?

Ring up and tell them to get it sorted.

[mrs_overall]

Its not a special trip - I just prefer to try and sort it in person locally rather than deal with someone in Mumbai over the phone

[mrs_overall]

Wolf, I never left my hospital bed all day. There is no need to check or double check

[bednobs]

DEBIt card transactions don't show on the statement the same day the are made (at least they don't on mine) - there is usually a lag of 2 days

[ttfn]

Quite so. You will make their day, the 2 of you - determined to not leave the premises until satisfied. Wishing I lived your way - would be great to stand behind you in the queue - une dame formidable :)

[DaisyNonna]

bednobs, mine do.

[bednobs]

i just checked with my online banking. A card transaction i made on monday has appeared with today's date. Not hSBC thouhg, lloyds

[mrs_overall]

Sometimes HSBC transactions take a couple of days to show....but I was still in my hospital bed which ver way you look at it

[weecalf]

HSBC could now stand for Have Some Blinking Common (sense) of Having Some Banks Cheek

[mrs_overall]

oh so true weecalf lol