Playstation Verification

[Pashha]

Trying to sign into my sons PlayStation account and it's asking me to put a verification code in that comes through to my phone. Only nothing is being sent to my phone! Any ideas why this may be? I checked the number and it's fine.

[newmodarmy]

Is it not going to his phone number?

[newmodarmy]

Is he not able to sign in via his password?

[Prudie]

My imediate thoughts were also that the verification code will be sent to the phone number your son will have assigned to his account - presumably not yours.

[bhg481]

It's probably an SMS; is your phone a landline that will accept an SMS?

[barry1010]

I think your son has changed the phone number to his phone.  He has taken control of his PlayStation

[youngmafbog]

Do it again when he is in the house.

If his phone pings then the above assumption is correct.

PS 2FA is pretty quick in my experience, almost immediate.  O course make sure the phone has reception.

[Pashha]

It's definitely set up to my phone, as he's only 10 and doesn't have one! 
it lets me sign in using the password but then asks for the 2SV and sends a code to number ending.... which is my number. I don't have the codes anymore when the PS was set up after having my phone stolen a couple of years ago! Really stuck, and every time I try the chat.. says they're too busy right now and to try again later.

[barry1010]

Have you tried contacting support through this link?

https://www.playstation.com/en-gb/support/contact-us/#account

[newmodarmy]

Did you keep the same number then when you replaced the stolen phone?

[RandyMarsh]

change your preferences to receive it via email.  Log onto your sony account online.