Pet Insurance

[danchip]

I've just been looking at pet insurance for my dog and its all very confusing.

Is maximum benefit or lifetime better

[chanel5]

I agree, it is very confusing, and the inefficiency of some of the insurance companies doesn't make it any easier.

I took out Lifetime cover with Petplan for my dog. My advice would be to steer clear of this company. They drive me to fury because they cannot keep adequate records. I made a small claim last year and over a period of three months they sent two texts, a written letter and two emails all asking for the same information that they said they needed "before they could process my claim".

This year, I renewed the cover well in advance of the expiry date. Three weeks after I sent the payment, I contacted them as I had not heard anything. They confirmed that my cover was in place. A week later they sent me a text saying my renewal was due and if I wanted my dog to continue to be covered I needed to send payment. I rang again and again it was confirmed that the cover was in place. This week I received an email from them saying that my policy is due for renewal and I need to send payment. I have had enough of them and am going to transfer to Agria.
Good luck!

[jennyjoan]

They are indeed confusing and until (for me anyway) the dog becomes sick I don't know what I am covered for

When Harvey (my last dog) was ill - some things were covered and others weren't so I had to pay.

I am now with Asda for Maxie. A little cover for the dog is better than none. Not much help that. Sorry

[woofgang]

I am amazed that you had poor service from Petplan, that is the first time I have heard anybody say that and I know quite a few people who have pets and are insured with them.

[youngmafbog]

We had issues with PetPlan too.

Very expensive too. Over the years have used Tesco and Direct Line. Never had any problems with claims or renewals although at £100 a month it did start to get too expensive.