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Raebet | 14:32 Wed 04th Nov 2009 | Law
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I purchased a sewing machine total cost £85.00 via the internet and when it arrived tried it out, it did not sew correctly, the tension was out and overall I was not happy with the machine. I telephoned the company and informed them and they said they would arrange for it to be picked up and informed them I did not want a replacement I wanted a full refund. The machine was picked up together with a letter listing the faults, the company sent me a report saying it was my fault and that they would not give me a refund as the machine had been used. They also want to charge me another £55 for the return of this shoddy machine. I have sent them a letter by recorded delivery and also e-mail to which they have never replied, where do I go from here? Any help would be appreciated.


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Since you purchased it from the internet you have the Distant Selling Regulations on your side which give you 7 days to return it and suffer no loss.

Politely phone them up, ask them to check the law with regards the above named act and to issue you a refund before you instruct a solicitor to pursue the amount for you.

Probably also worth talking to their local trading standards branch.
Question Author
Thanks for this, problem is it was sent back before 30 days and they were advised after 14 days that it was faulty, it took over a week for them to arrange the pick up. I shall get on to the trading standards people.

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