Dentist Asking For More Money After I Paid Up In June

[CW1]

Hi,
Had a lot of work done at the dentist, £000s worth starting last December, finished in June. I paid what I was asked for after every appointment but out of the blue - over 3 months later - they're saying I still owe £180 ! I queried it, & they've sent a statement of work done & what I paid, but it's gobble-de-gook to me.
Can't understand why it wasn't added to the £650 I paid in June as says it was due the same time, they've given no explanation. Is there anything I can do ?

(not sure what category to put this in so apologies if the wrong one)

[bednobs]

well you kind of have been given an explanation, but as you said you don't understand it. The best thing to do is to ask them to explain further what you had done, and which bits remain unpaid for. On the work contracts i manage, the supplier has six years (!!) to submit their invoice and still expect to be paid.
No-one ever does leave it 6 years in practice of course

[CW1]

They haven't explained why they didn't ask me to pay it when I paid the bill in full in June, bedknobs. The statement they've sent me states it was due on the very same day.

[bookbinder]

Compare the dentist's statements of what you owe with their statements of what you have paid.

[jno]

yes, make a list of what you've paid and when (from bank statements or credit card bills or whatever). And then a list of what they've asked for and when.

[CW1]

It will be £180 short, bookbinder. On the statement there are 2 treatments for 13 June. When I paid the outstanding balance it was for just one only I didn't know that until now, they didn't give me any list of what I was paying for until today, when I've asked for it. All I ever got was the credit slip of the amounts I paid.
I suspect this £180 must be for a filling I was going to have at a later date, that I've yet to have, that they told me would be paid for when I have done, not the day I booked the appointment (which I subsequently cancelled) !

[bookbinder]

So, are you going to have the £180 filling or not?

[weecalf]

Tell them to pull the other one ….

[jno]

ask them for a full account of what they're charging you for and you'll soon see what the £180 is for. It shouldn't be for work they haven't done.

[CW1]

I will have the filling at some point bookbinder, but at the moment there's no urgency on my part, & I've better things to spend £180 on ! LOL

I have a full statement jno, & defo looks like it's this filling I haven't had yet. In the process of getting dates & stuff together to email them yet again.

[gingejbee]

I now realise just how lucky I am with my NHS dental practice...went last week, in the chair 35 minutes. Had my check-up and a few other things (including a filling) and was only charged the level one (check-up) fee of £23.80.

[CW1]

Mine's NHS too gingjbee :/ Looking at this statement, a check up alone was £23.80, glass ionomer (huh ?) filling was £41.40. I know the white composite filling I had booked would be more expensive, but better quality & aesthetics. Seems there's NHS. Then there's - NHS.