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Contacting Paypal

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tamaris | 11:52 Tue 19th Mar 2024 | Business & Finance
12 Answers

I've changed my phone number and I can't log in. I've tried phoning 6 times but after a long wait I get cut off. What can I do ?



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I assume it trying to send you a code to the old number. On that page there will be a choice to send the number somewhere else, eg, email. Once you have logged in you can change the number to your new number.

Question Author

No thete isn't a choice that's the problem

I've just done this myself, on the "lets confirm it's you screen" there is an option to send a text, click that, then on the screen where it asks you to type in the code, click "need more options". That should give you a way to get in without the old number.

And if that doesn't work, the phone number is 

+44 20 3901 7001

Just checking that matches the one you are calling.

Question Author

Not working for me no. I have the right no

Question Author

Today 11.44 on the options , everything is coming back to the old no

This might help, try doing it online ...

Question Author

I've been there smurhchops but you have to login to access it  I can't login

Question Author

Hi Barry I can't log in to do this

That link tells what to do if you can't log in

To turn off 2-step verification:

Go to Settings. 

Click Security

Click Update next to "2-step verification."

Click Turn Off next to 2-step verification, then click the Turn It Off button. 

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Contacting Paypal

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