ive just been reduced to tears

[crete]

ive been ill for some time , ive just been reduced to tears trying to get a human being to talk to rather than an answering machine 1 hour 15 mins on the phone. the eventual answer "its what the government request " is this good service ?

[redcrx]

no its not. Can you get someone to call on your behalf and explain more forcefully how upset they have made you?
Ive used all my forcefullness up today with a call to tesco customer service or i would offer my assistance.

[crete]

thanks red quite honestly ive given up on the whole thing its too difficult.

[redcrx]

crete, dont give up. Thats why they make things so hard, so that you give up and save them money.

[mrrobbo15]

dont give up....is there anywhere u can go to talk to sumone face to face......

[beryllium]

there are ways sometimes around these queues....
Taken from The Times... Paul English, an American...
He has extended his research to Britain and has found that simply pressing zero several times in quick succession will circumvent the answering systems of many institutions, including American Express, Bank of Scotland, Barclays, BUPA, the DVLA, NatWest, NHS Direct and Sky.

Sometimes the trick is to ignore the recorded instructions and press nothing. Some systems will then assume that you don�t have a touch-tone phone and will put you straight through to a live operator. According to Mr English, such systems include Carphone Warehouse, Onetel, Southern Water and Virgin Holidays

[beryllium]

Mr English has discovered other dodges if pressing buttons does not work. He suggests selecting to be put through to sales or accounts, which always seem to answer faster than other departments, then ask to be transferred. �Sometimes they put you ahead of the queue, although sometimes they will send you to the end � and thus in those cases this tip is useless.�

Most importantly, when you do get through to a human, pretend to be concerned that you might get accidentally disconnected, and ask how to connect directly next time. It might just let you keep your hair on

[B00]

Can't add to the excellent reply already given from beryllium, I just wanted to say that I hope you get better soon crete :-)

[crete]

thanks for the replies, but quite honestly i dont have the energy any more.

[garner]

Hang in there crete, save your strenght for another day,you might feel better tomorrow and keep trying .Dont let the bs get you down

[Champagne]

Have a break, have a Kit-Kat...

Seriously though, put your feet up with a nice cuppa tea and a Kit-Kat (or 'Lit Lat' as it comes up on predictive text) and within 5 minutes you'll start to feel better. And have someone tell you a funny joke! I don't know any, and even if I did I'd probably murder it. Anybody got a good joke?

Talking of predictive text, I had a friend who's name used to come up as Congla Naked. True story that.

[beryllium]

Hang on in there crete ok? I'm sending you a virtual cup of tea and a giant chocolate biscuit.... :-) xxx

I must say, those pressing the buttons does work sometimes.... I have pressed the star key several times and over ridden the queues before....

Here's the article....

http://technology.timesonline.co.uk/tol/news/t ech_and_web/article732790.ece

[redcrx]

whats a congla?

[jump79]

Take a nap and drink a cup of coffee. Then get yourself a little worked up and start calling them again, press 0 whenever any options come on ( i always do) and you'll get transferred straightaway to a real live person. Explain you've been calling for the last 3 hours to get some info. and instead have received the worst service ever in your life etc etc, then demand to speak to whoever you are trying to reach. Get at least 2 names/numbers off them so if No1 isn't in, you can at least speak/vent at No2 in the meantime.
Good luck.

[crete]

thanks bery, will look at it later .

[ummmm1]

awww crete.

Hope you're ok x

[crete]

thanks ummmmmmmmmmmmmmmmm

[Champagne]

Cong-la {�conğla} - noun
a race of dwarfs who fought battles with cranes, who preyed on them and destroyed their fields

So I guess it�s a naked one of them. :o\

[RATTER15]

Hi crete, sorry to hear that you been having a hard time of it, have a rest, re-group and kick someones a$$ over it!!!!

If that don't work let me know and I will slap them around the chops with one of my used sodden Tena for men!!!!

[crete]

this person ie RATTER must be reported, making an other aber giggle is not allowed ....... thanks

[Mammar]

Crete?
Is this our fearless Crete who amazes us all with the erudition of her posts?
No, she's only having an "off" day and once she's had a rest and been kind to herself she'll be back on form and raring to go.
And if she doesn't tell us that she's got what she wanted from them, let's all get up a posse and go and duff 'em up for her!
Baggsy I get first punch in! I've been wanting to punch one of that lot for years!