I Stand Corrected//

[Jordyboy9]

after 3 long weeks of hassle from BT regarding overcharging and failure to fix a line fault,endless hopeless conversations with people from india,i am finaly sorted today, by an nice english speaking girl called Jasmine,saying this does not make me a racist but it is a bit frustrating when they cant understand my scots accent, and i am hopeless trying to understand theirs,thoughts on this anyone?

[Buenchico]

I've got nothing against the staff at Indian call centres. Since they've all got exceptionally good university degrees (because call centre work is highly prized and only those with the highest qualifications can get it) it's often far easier to have a sensible conversation with them than it is with the people who man UK call centres.

However I do hate how some UK firms (who use Indian call centres) don't offer proper training to their Indian staff, leaving them only with basic scripts instead of giving them access to the information that they need in order to provide a good service. It's a waste of the talents of those staff.

While many Scots accents are beautiful (e.g. Aberdonian or West Edinburgh) some are totally impenetrable to most non-Scots (e.g. Glaswegian). I'd rather converse with someone in a call centre in Mombai than with one in Glasgow!

[RandyMarsh]

The only thing i object to is being told that the chap with a thick indian accent is called Bernard or Clifford. Come on.

[steg]

I phoned scottish power once and got a Liverpudlian girl with a very broad Liverpool accent the two of us trying to communicate would of been hilarious to any one listening in

[-Talbot-]

Jordyboy
thoughts on this anyone?



I have complete and utter empathy.




I can't understand the bloody Scots either.

[wolf63]

I dinnae hae an accent

[ummmm]

It's not racist to be frustrated by not understanding someone and vice versa.

I spent my life translating what my dad was saying to people who couldn't understand him.

[-Talbot-]

eh?

You've had a dinner accident?

Burnt it?

[dannyk13]

Got a call yesterday from a girl called Ann whose Indian accent was so thick the only word I could understand was Ann.

[Barmaid]

/I can't understand the bloody Scots either. /

Me neither. And that's my excuse for ignoring everything Mr BM says.......

[Barmaid]

Chris makes a good point though. It's bad enough struggling with an accent you are not used to hearing all the time (thus less attuned to it). What is worse is those companies who dont give the staff the right tools to do their job. That drives me potty.

[EcclesCake]

I would have thought you would have been quite au fait understanding Indian accents following your holidays in Goa......

As has been said accents go two ways and it isn't always easy to understand the thickest accents from all parts of the UK if you are not familiar with them, it is so easy to assume that how we speak is the norm and widely understood.

[AlwaysConfused]

A few years ago, after a frustrating, repetitive conversation to Vodafone, I asked the operator if he could possibly transfer me to another operator, explaining that I had trouble understanding the accent. He aggressively shouted 'racist, racist, you are a racist. I'll have you arrested, barred and cut off'. Strange how he could suddenly be so clear. I was gob-smacked. I immediately changed service providers and would never go with that company again.

[maggiebee]

Why are we "bloody" Scots Talbot?

[tamborine]

BT indian just fixed my YouView connexion that my welshy said wouldnt work with my new TV. BT had to repeat instructions a few times, was very patient & got the job done. Great service !

[cupid04]

Perhaps there should be a button on your phone for what accent you want...press one for Scottish...press two for Irish...etc....

[tamborine]

P.s. am told I sound like 'naff off' - lol

[-Talbot-]

maggiebee
Why are we "bloody" Scots Talbot?


As I said in an earlier thread, I think someone at SB towers is messing with our text.


I was sure I typed 'Wonderful Scots'

[jno]

oh dear, looks like your account has been hacked, Talbot

#excuseoftheyear

[ummmm]

HaHa, jno, haven't heard that one for a while.

[guilliebrougues]

yes -Talbot- why are we" bloody" scots. :(