Held To Ransome By Microsoft Customer Service

[Batman7070]

I tried to get some help from Microsoft customer service today and was told my outlook.com problem would only be fixed if I coughed up £39.99. As the problem was in Microsoft outlook and its inability to cancel other email accounts in my live.co.uk email account I did not see why I should be charged for a fix that is within their domain. they refused to help without the £39.99 its tantamount to blackmail.
Is there any way I can get the problem fixed without being ripped off?

[Tuvok]

what is the actual problem?

[Batman7070]

Hello Tuvok, This summer I was fiddling with my Live email and in the menus there I found a facility marked "add other email accounts" I added an existing btinternet email of mine to the accounts list and later found that every time I got a btinternet email I got and identical copy of the whole email sent from Hotmail (live.co.uk) his has turned out to not be a good idea. To stop this I went into my live email account and deleted my btinternet email address. Sadly this has not stopped the duplicate emails coming. All I wanted from MS was for them to fix and permenantly delete my btinternet email address from the live account. they said they could do this but at the price of £39.99

[Old_Geezer]

I suppose you could use a different e-mail client. or when you say outlook do you mean their server account rather than your client. If so you could always open an e-mail account elsewhere.

[Batman7070]

Thanks old geezer but that would not solve the problem I would still be getting duplicate emails from the hotmail server. Telling everyone not to use my live email address is a bit difficult under the circumstances

[Tuvok]

Found this

http://email.about.com/od/outlookexpressfreemail/qt/Remove_an_Email_Account_from_Windows_Live_Mail_WM_or_OE.htm

and

http://www.freeemailtutorials.com/windowsLiveMail/setupEmailAccounts/deleteEmailAccountsInWindowsLiveMail-PermanentlyRemove.php

[Batman7070]

Thanks again Tuvok. Sadly the two links alhough very informatiive did not work, the screens shown are very different to mine on the current Outlook.com system. I think the best idea is to open a new email account and tell everyone my new email address.
MS have lost a loyal customer.

[Old_Geezer]

Ok. Does the forwarded e-mails have something identifying them that your e-mail client could filter on and move to the delete folder ?