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Capeman | 08:05 Fri 28th Mar 2014 | Crosswords
6 Answers
This morning I was informed that my subscription to the Telegraph Puzzles site had been Cancelled or Expired and I am unable to access puzzles on line. This is despite being up to date with payments. Is anyone else in the same position?
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Give them a ring on 0800 316 6977 when lines open at 9am.
Question Author
Thanks for that. It is a little difficult from South Africa as I would expect to be on the line ages listening to inappropriate music until someone is free to discuss the problem. I have emailed but an answer is not expected for many days.
Thanks for the advise. Capeman
Sorry, didn't know you were abroad.
Question Author
No need to be sorry! I am sorry fro mis-spelling "advice". Not good for a crossword fanatic, is it?
Cheers
Happened to me as well. Apparently this was widespread this morning after an update. Now should all be back to normal.
i ha a similar problem and ended up redoing subscription with different email and different credit card..they hadn't cancelled me, they just could not give proper information to reinstate after their website crashed..the UK number to call does not work in US so it led me to do the above..don't know WHAT all is going on with them..and most of the ne info they gave me didn't work..keep at it!

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