B.t Complaints Department In The Uk

[driverdale1]

I am having major problems with B.T Internet which ive only had 38 days, no matter what i do i always get put threw to India and they try to resolve the problem..which always comes back ( lack of internet power ) yesterday i was on phone for 3 hours then after waiting to speak to a manager, they actually put the phone down...ive had enough!!..tried to cancel my contract but they want near 300 quid. Im going to citizens advice tomorow, but was wondering if anyone knew a phone no for a complaints department...or if anyone has had similar problems or any advice....im too old for continually doing checks and moving hub, taking fronts off bt box etc....gonna go nuts...lol

[vakayu]

Hi driverdale I saw another post regarding BT recently and it was suggested to get a British speaking person you should go down the sales route or as if you are going to buy something or update something as if it is sales the line seems to stay in Britain,then just take it from there,it seems a bit underhand but needs must,worth a try.

[bazwillrun]

I have said the same in the past.
always either go to sales or the "I'm thinking of leaving" dept

soon as they think youre on your way they'll do something, but you have to call their bluff and stand your ground with them.

Dealing with india you will get absolutely nowhere

[Prudie]

I also recently had terrible problems trying to get through to BT in a language I understood. I agree with above, I also eventually chose a sales option from the reeeeeallly long and tedious automatic menu options and got through to the UK (Ireland I think). Made all the difference.