Customer Service Lines

[bednobs]

have just called next customer services, who dealt with my call quickly and efficiently - can anyone tell me why i was so irritated by the fact the 2 women i spoke to had indian accents? Have i turned into a racist overnight?

[douglas9401]

It would appear so.

[ummmm]

I assume you dislike that so many companies have their call centres abroad.

Nothing to do with racism.

[TheOtherHalf]

at least they dealt with your calls efficiently which is more than most (whatever their culture)

[mrs_overall]

It irritates the hell out of me when I have to deal with overseas call centres simply because the line is usually bad, I cannot always understand the accents and the operatives always claim to have an English name which is a blatant lie. The last one I spoke to in India claimed her name was Hilda. I asked her if that was her real name and was met with silence.
And no, I don't think I am racist

[Ratty2E]

I feel the same Bednobs, I don't think it's racist i just think you have been conditioned to associate the accent with a bad experience. These days the sound of an Indian accent on the phone normally means it's either some kind of sales call, a scam or if you've called them some tragic attempt at so called customer service. At least now you've had a food experience you might not be so irritated next time.

[Ratty2E]

Food? Should read good, damn autocorrect.

[daffy654]

I had to deal with Love Film customer service recently who were obviously in India, two calls, two different gender operatives, both allegedly called Francis. lol

[237SJ]

They`re very efficient but what irritates me is that they just don`t deviate from the script. Twice, I had long calls with BT tech help in India and twice (even though it was midnight here) I was asked if I`d had my dinner yet! That`s obviously on their script to fill in the silence when they`re sorting out the problem.