can't watch Video's on laptop, black screen comes up

[josaphine32]

My computer broke so I am using laptop, It is an acer, Vista software, and my browser is firefox, I like doing puzzles and every time I try to do one, I just get an empty black or white screen, I have checked abode and flash player, pc says it's all up to date, There must be a setting out somewhere, gone in to internet options and set everything to default, but I am still baffled,

Please help someone.

[bazwillrun]

Could it be Java thats needed ?

[bazwillrun]

can you supply a link to one of the pages you cant access, we can see whats needed to display it properley

[josaphine32]

http://www.facebook.c...cialalicepyne?sk=wall

I wanted to look at Alice getting her empire medal, but when I click on link all writing comes up, but when I click on the video to play, it just goes white, Also u tube, just stays black, and my freejigsawpuzzle.com everything comes up but when I go to do one, just whie screen appears with all other pictures.

thanks for helping me.

[bazwillrun]

Well Youtube uses Adobe flash player, but even though the laptop says its up to date, it probably wont tell you if its corrupted, so maybe try uninstalling Adobe flash and then reboot and re-install it.

have you tried using another browser eg Internet Explorer and see if things work on that

[josaphine32]

Will have a look, and try reinstall,
many thanks
jo

[bazwillrun]

the jigsaw page has a notice about problems

"If are a long time vistior and you are now have a problem viewing puzzles click here and follow the instructions."

the link is a Java checking page, so they use java, so you may as I said earlier need to install java as well

[bazwillrun]

Heres the java link

[bazwillrun]

oops forgot link

http://www.java.com/en/download/testjava.jsp

this site really does need a time limited edit function on posts !

[vivandorron]

Just a longshot.....Is your FF Broser up-to date (Firefox 15)

Ron.