Samsung Galaxy answerphone

tearinghair | 10:29 Sun 17th Jun 2012 | Technology

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I have a Samsung Galaxy Ace S5830. I cannot seem to access my answerphone messages; I get the usual 'to listen to your messages, press 1' menu, but the screen immediately goes dark and there doesn't appear to be a way to show the keypad. Any help would be appreciated; I have a message waiting and it may be important.

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Sorry, should have added it's the Orange network.

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