Can I SCREEEEAAAAAAMMMMMMM on here please!!!!!

[LoftyLottie]

I am about to explode with anger. British Telecom/Open Reach have just about taken me to the end of my tether.

AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH



Thanks!!

(No one at home so it had to be you I screamed at)

[craft1948]

Give me a good slapping Lotte........I'm a BT pensioner but I deny any connection with Openreach.

[DEN53]

I know its cheaper to use Indian Call Centres, but Virgin Media is exactly the same - last week I spoke to , Kevin, Shirley, Janet and Martin all from India ( I think by using English names hey think it makes us feel more at home). Its not just the language problem, but the time delay on the line is also annoying.

Bring back Doris on the switchboard, thats what I say.....(:0 )

[LoftyLottie]

Andy, I love you muchly, but don't get near me today.

Actually, it was a very nice bloke from Open Reach that was here last week, confirmed the problem and got things sorted. Since then it's all gone haywire - I can't get back to the original bloke and they keep trying to make fresh appointments to do the same thing they did last week. The right hand doesn't know what the left hand is doing!!!!

[charmer73]

have a good scream lottie and my sympathies,it really is a disgrace that we get put through to india and to someone whose english is not too great, and no i am not a racist,something should be done about it but what?♥♥♥

[ttfn]

Lottie - did you realise your user name morphs into Fly To Toilet?

Just thought you coud do with a wee break from your problems

(((((HUG))))) (((((HUG))))) (((((HUG))))) (((((HUG))))) ;o)

[LoftyLottie]

A very nice Indian lady called ooobijoobi (or something similar) listened to me, took lots of notes and promised to get back to me tomorrow and I believe she will too. Now someone else has phoned from India with no knowledge of what Ooobijoobi said or of anything that has been going on. The fault is bloody 900 metres away from my house down a fluffing manhole - traffic lights were all arrranged and have now been cancelled because they say there isn't a fault. And the Indian guy I just spoke to doesn't know what 'intermittant' means!!!


I feel another scream coming on.

More hugs please! And a large Scotch would be very welcome.

[craft1948]

E-mail the BT CEO and give him [email protected]

[andy-hughes]

Fair play Lotts x

[LoftyLottie]

Oh ha, ha, ha, ha ad infinitum ttfn.

That sums me up with my IBS and irritable bladder problems!!!!!

I love you. I really am laughing out loud!!!

[LoftyLottie]

Thanks Craft. I might well do that!!! I have to come off the boil first!!

[ttfn]

IBS - is that another term for the Ooobijoobi's Lottie?

[ttfn]

OMG - and a boil as well? You poor thing Lottie ♥♥♥

[LoftyLottie]

Correct ttfn. It does give me the oobijoobies!!

[craft1948]

You may find this handy for future rants..

http://www.connectote.../marcus/ceoemail.html

[LoftyLottie]

Thanks Craft. I have added that to 'My Favourites'.

I used to work in a Call Centre!!! (not in India!)

[woofgang]

I gave up on 3g because of their indian call centre...lost it mega time when one of the operators suggested that I was lying about their introductory offer!

[NOX]

A few years ago my ex, after about 3 months of problems with our BT phone and broadband was left on hold waiting to speak to someone at 8.00 at night. At 10.15 she gave up and hung up. When she called the next day to complain she was told that that dept goes home at 8.00pm so they had in effect left her knowingly on hold for two and a quarter hours after they had all bu66ered off home. When she said something really had to be done and that was not acceptable and it was wholly appropriate she was angry in a perfectly rational tone of voice the guy on the end of the phone said he ' didn't have to put up with abuse like that and she was LUCKY to have a phone' and hung up on her. That is the nearest to a nervous breakdown I have ever seen her- gotta love BT.

[nonomaybe]

Excuse my ignorance and for what may seem a silly question but are there no alternative phone companies to sign up with?

[LoftyLottie]

nonomaybe

Yes plenty, but are any of them any better? Open Reach are the company in charge of the exterior lines regardless of the provider. BT are the intermediary between the customer and Open Reach but the communication is dreadful between them. To contact Open Reach you have to go through your service provider.

[LoftyLottie]

i.e. Whoever provides your service, it is Open Reach that do the work - so what would be the difference?