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Thank you for the replies.
I asked her to enter them again, but she wouldn't. She said she could only do it once.
I said that she might have mis-heard me, so could she do it again and I would spell everything out? She wouldn't, so I insisted on speaking to a manager or supervisor.
I eventually spoke to a manager who said he couldn't discuss the matter. I asked what I could do to try and correct this, but he said he wouldn't say. The only hint he gave was that I should contact the Inland Revenue. That's my next step but I'll have to wait till tomorrow.
I thought about ID theft, which I mentioned to the manager. He said they would have to contact their fraud dept if that was the case, but how can I find this out? Again he wouldn't help.
I feel as though I'm caught in a vicious circle. Grrrrrr!