Broadband connection keeps dropping

[Mattk]

My ISP is Wanadoo and my modem is the 'Stingray' model.I was connected thru a phone extension lead but have now changed to proper RJ11 cable so its not that ! I have tried another modem which suffered the same problem so its not that ! I am connected thru a filter that is shared only with the telephone,all other connections have been removed from the main phone socket so it shouldnt be that.

My connection drops and shows 'initialising line' for 30 seconds or so and then is fine again.This can last for several minutes or several hours until it goes again.

Im stumped as to what it can be.All I have left to try is another filter(but Ive tried 2 with no improvement already) and then get Wanadoo to thoroughly check my line.

Any ideas anyone ? 

[chazza55]

Hi,

We have had a very similar problem and hopefully got it fixed today.

The info i have for you is to big to put in this post (ab limits my word count).

I have posted my info for you on my website in a text document:

http://www.davidwjemery.com/chazza55/info%20for%20MattK% 20(AB).txt

Hope this helps.

Charlie...

[chazza55]

Just tried out the website i gave you, you may need to scroll across to read it all.

Or you can go here:

http://www.davidwjemery.com/chazza55/

and save the file "info for MattK (AB)" by right clicking and saving the file.

Charlie.

[d0gsb0dy]

I had a similar problem with Broadband, and damned annoying it is, too. I solved my problem by changing from USB connection to Ethernet. Not had one instance of dropout since.

[chazza55]

I am on an ethernet connection and had the drop out.

Your modem will have a light that is lit when the phone line has an adsl signal. Keep an eye on that too. That should indicate if it is a line problem or a usb problem like d0gsb0dy suggested.

If it goes out when your connection drops, it would be the line.

[Mattk]

many thanks for the help chazza55.i'll call wanadoo tomorrow and see what they can do.