Upgrade of "Virgin" Netgear DG834G

[philg]

Hi all,

As a backup, I just bought a second-hand DG834G on eBay. Snag is, it's a Virgin badged unit and will not let me upgrade it to the latest Netgear firmware level

Does anyone have a trick to help me out?

Thanks

Phil G

[ChuckFickens]

Afraid not.

if you look on the bottom it will have a slightly different model number than the normal netgear routers (I think it's dg834gsp v3 ) and they can not be flashed to the standard firmware.

[ABerrant]

Bearing in mind that this router is the property of Virgin Media and should never have been sold to you (unless, of course, the seller was VM!) it is perhaps not the best idea to have posted this same question on their website...

http://community.virg...are-upgrade/m-p/25482

[ChuckFickens]

Actually as long as it was sold after the first year of the contract with virgin media was up then the seller was perfectly entitled to sell it.

[ABerrant]

Actually VM is overly fond of the phrase "...equipment remains the property of..." and do retain title to any and all equipment supplied to their subscribers. Just because oftentimes VM do not collect their equipment upon cancellation or lapse of contract does not automatically confer title to the ex-subscriber. Even if VM supplied the router at a cost it would have been a "service charge"; the T&Cs of the service would state that the router remained the property of VM.

This is why, unlike Sky who wash their hands in regard of maintenance of subscribers' equipment, Virgin will replace faulty hardware.