New part fitted, turns out the part is faulty????

TWR | 19:35 Mon 05th Oct 2009 | Law

2 Answers

A local garage charges a customer £300 to replace a BMW brand new power steering pump,Time to do the work, approx 3hrs, the price includes the pump ( It's not BMW own pump) within a fortnight the pump becomes faulty, the car has to go back in for a replacement pump, can the Garage reclaim the labour from the parts distributor? I have my views on this & I think my Assumption is right, can anyone who is well up on this sort of problem apart from Trading Standards give me an insight please.

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R1Geezer

yes they can, assuming there is a guarentee in effect on the pump. However part suplliers and garages usually have a symbiotic relationship and they would no doubt come to an arrangement.

TWR

Question Author

Hi, that was my assumption & was clarified today by our local VAT Reg garage, so if anyone has been in this situation & the garage asks you to cough up extra monies for the work that was done with new parts, tell them that the have already been paid & quote what has been stated.

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