How to cancel Instant Messaging for Orange pay as you go mobile

[Jillius]

My daughter keeps getting charged �4 a month for using Instant messaging on her mobile. She has never even signed up for this and has never used it. I have rung Orange time and again only to be told to go onto her account and cancel it but there is no where on the account to cancel something that was never set up in the first place !!! I am so angry that they won't help me. Any ideas ??

[whiskeryron]

pop into your local Orange shop & speak to someone,I've always found them most helpful face to face.

[Ankou]

have you tried going into an orange shop, or writing to head office ?

[Panic Button]

I would tell them where to stick their Sim card, and take my custom elsewhere