News0 min ago
Broken hoover
My mother bought a small hoover from sainsburys. After using it twice it packed in. when she went back to the shop to complain customer service told her as she did not have the reciept they could not do any thing is this right
Answers
1 to 6 of 6
Best Answer
No best answer has yet been selected by cris r. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.
No, it's wrong.
A customer's statutory rights remain unaffected by the absence of a receipt. (Although, of course, it always simplifies matters to present one).
Hassle the store manager and, if necessary, take it up with their HQ:
Sainsbury's Supermarkets Ltd
33 Holborn
London
EC1N 2HT
0800 636262
I bought a laminator that packed up after a couple of months. I'd lost the receipt but I still took it back to the store and demanded a replacement. I was asked for the receipt but I pointed out that the law did not require me to present one. I got my replacement. The name of that store? J. Sainsbury ;-)
Chris
A customer's statutory rights remain unaffected by the absence of a receipt. (Although, of course, it always simplifies matters to present one).
Hassle the store manager and, if necessary, take it up with their HQ:
Sainsbury's Supermarkets Ltd
33 Holborn
London
EC1N 2HT
0800 636262
I bought a laminator that packed up after a couple of months. I'd lost the receipt but I still took it back to the store and demanded a replacement. I was asked for the receipt but I pointed out that the law did not require me to present one. I got my replacement. The name of that store? J. Sainsbury ;-)
Chris
-- answer removed --
You do not need a receipt, all you actually need is proof of purchase so your mother should check her bank statement for debit card purchases or check her card statement.
Cash purchases, of course ,are more difficult to trace. However, in the real world, I would be very surprised if the Store Manager failed to replace the item, purely as a good-will gesture.
If the item is not fit for purpose, it shouldn't really matter where the particular machine was bought from because the vendor will take up the issue with their supplier and this chain of events will be repeated back to the manufacturer, who, ultimately has produced an unsatisfactory product.
Cash purchases, of course ,are more difficult to trace. However, in the real world, I would be very surprised if the Store Manager failed to replace the item, purely as a good-will gesture.
If the item is not fit for purpose, it shouldn't really matter where the particular machine was bought from because the vendor will take up the issue with their supplier and this chain of events will be repeated back to the manufacturer, who, ultimately has produced an unsatisfactory product.
1 to 6 of 6
