advice needed ??

[leeandjoanne]

i brought a top fromnew look to go on holiday i did wear this top once brought it home washed it and one of the gems has fallen out i cant find the reciept anywhere so i would like another one even though i know they havent got any our new look as i had to travel to another store to get it in the first place am i entitled to a full refund ?? ive only had the top 3

[carlyjackson]

I recently returned an item to new look without a receipt they could only offer me a refund or exchange for the price it was that day.... I bought the top for �10 when I returned it it had been reduced to �7 and that 's the refund I got. I hope this helps.