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Chris, a bloke bought his wife a pair of boots last September in the mid season sale, a week later we reduced them in price but did not have his wife's size left and she had worn them and so i would not refund them and re-sell them him, as he went off cursing and whinging, a member of the Debs staff heard him say he would snap the heels off the boots and return them as faulty.
We didn't hear anything since but put a note about him in the hand over diary, anyway, he turned up on friday apparently, whilst i was off, with the boots with the heel snapped off asking for a replacement pair!! He has the reciept and is saying they are faulty. I havn't seem them myself but i have told the staff to wait and i will look at them when i get back to work, what dop you reckon?
He's a cheeky swine cos he is always in asking for discount off stuff and he is so rude and ill mannered.
What do you reckon? I know Debs will back me up if I tell him to go fish!!!
We didn't hear anything since but put a note about him in the hand over diary, anyway, he turned up on friday apparently, whilst i was off, with the boots with the heel snapped off asking for a replacement pair!! He has the reciept and is saying they are faulty. I havn't seem them myself but i have told the staff to wait and i will look at them when i get back to work, what dop you reckon?
He's a cheeky swine cos he is always in asking for discount off stuff and he is so rude and ill mannered.
What do you reckon? I know Debs will back me up if I tell him to go fish!!!
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(2-part post):
Hi Dot
I saw that screen name somewhere else on AB and I wasn't sure if it was the 'real' you. Your post about a shoe shop confirms your identity ;-)
The defect with the shoes is definitely not due to an inherent fault. If the guy tries to insist upon a refund (while no doubt shouting about his 'rights'), my response would be to say something like this:
"Well, if you insist, I'll send the shoes off to our forensic staff so they can determine why the heel snapped. If they find that it was due to poorly manufactured heel, I'm sure that my boss will be happy to authorise a refund. Of course, if their report shows that the damage was deliberate, they'll probably seek a prosecution, under Section 16 of the Theft Act, for attempting to obtain a pecuniary advantage by deception. It's your choice".
Hi Dot
I saw that screen name somewhere else on AB and I wasn't sure if it was the 'real' you. Your post about a shoe shop confirms your identity ;-)
The defect with the shoes is definitely not due to an inherent fault. If the guy tries to insist upon a refund (while no doubt shouting about his 'rights'), my response would be to say something like this:
"Well, if you insist, I'll send the shoes off to our forensic staff so they can determine why the heel snapped. If they find that it was due to poorly manufactured heel, I'm sure that my boss will be happy to authorise a refund. Of course, if their report shows that the damage was deliberate, they'll probably seek a prosecution, under Section 16 of the Theft Act, for attempting to obtain a pecuniary advantage by deception. It's your choice".
When I ran a railway station, I frequently encountered people who demanded that I provide them with a taxi because their train had 'left early'. This was despite the fact that I'd got three separate independent electronic systems that showed it left on time (and also the fact that I'd personally dispatched the train, going by a clock linked to the atomic clock in Rugby!). They would rant for ages until the point where I suggested that I should get the British Transport Police to check the CCTV to determine the exact time the train departed. I'd also mention that the BTP were always quick to prosecute people who attempted to defraud the railways. The mention of police involvement would always make them suddenly realise that their watch must be slow ;-)
If you've got time to contact your bosses beforehand, I'd recommend telling them about this guy and saying that, as well as refusing him a refund, you want to bar him from your concession within Debenhams. (I assume that's what 'Debs' refers to in your post). In fact, it might even be worth speaking to the Debenhams manager and seeking to get him barred from the entire store.
Chris
If you've got time to contact your bosses beforehand, I'd recommend telling them about this guy and saying that, as well as refusing him a refund, you want to bar him from your concession within Debenhams. (I assume that's what 'Debs' refers to in your post). In fact, it might even be worth speaking to the Debenhams manager and seeking to get him barred from the entire store.
Chris
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