PCSO application form

[19will88]

hi i'm applying to be a community support officer and one of the questions asks how i resolved a problem with someone that was unhappy with service they had been given or how they were treated. could anyone help me with an answer because i havnt got a clue what they're on about. thanks

[welshfox]

try and imagine you were in customer services, and somebody brought something back that they bought from you, because it wasn't working or something and they werent happy. How did you deal with them?
Or if you know someone who was kicked out of a pub or club for something they were accused of but didnt do - how would you have resolved the situation? speaking to the bouncers? writing a letter to the manager?
A situation kind of like that.
My question to you is though, why be a pcso?In my station, they only get given the crap of scene guarding in the cold and rain, house to house enq's and all the little things the PC's hate doing.
Why not apply to be a PC and get at least an extra 5k a year and get more respect from the community because you would be able to arrest and do things like that? I dont mean to sound harsh, but I think you'd find it much more satisfying.

[19will88]

thanks for the help fox. at the minute all the forces around me arnt recruiting until next year so im doing this to give me a better chance of becoming a PC and because its the highest paid job i can get at the minute. thanks again