Can Anyone Give Me Any Help With Office 365?

bisicle | 19:58 Sat 07th Nov 2020 | Technology

13 Answers

My emails seem to go in a ‘trail’ but I want to detach the original email to forward to someone without forwarding the whole conversation. Does this make sense? It is no longer in my ‘inbox’ on the day I received it. Anyone help?

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Prudie

The easiest way is to select forward and then highlight and delete everything you don't want included before you press send.

AZardoz

... or just Copy & Paste the original into a new email.

bisicle

Question Author

The original has an attachment on it which I can’t copy and paste. For security purposes I need to prove the attachment was sent with the original email. I’ve tried forwarding but the attachment then seems to move to the new email rather than stay in the body of the original email. Not sure if anyone will understand what I’m trying to do.

Prudie

if you just want to prove when you got the email and it had an attachment and you don't have the original (where is it?) then you need to send a picture of it, you could download the snipping tool which is very useful (rather than using printscreen) and then copy and paste the image into a new email.

bisicle

Question Author

Prudie thanks for the suggestions. The problem is the recipient needs to be able to open the attachment. It’s all a bit complicated and has to do with financial regulations. Think I’ll have to wait until Monday and get ict to help me out.
Thanks all the same to you and AZardoz

Prudie

Ah I see. So where is the original email?

calmck

Are you not asked if you want to include attachment when you go to forward email?

Tuvok

Look in the account settings and turn off conversation view. Then all emails will become individual emails.

bisicle

Question Author

Prudie The emails appear to go into a ‘conversation’ so the original email is at the base of this conversation. I’ve done loads of these transactions before but in 365 they are totally different. I can’t get my head round it.

Calmck the attachment is forwarded but doesn’t show as having been attached to the original email which I need it to. I have to attach an additional form and both then appear together at the top of the new email. This all sounds very complicated I’m sure.

Thanks for all the help, it will have to wait until Monday, just very frustrating not being able to work it out.