I received a call today from Microsoft saying my computer was at risk and they gained access to my computer and showed me that they had received alerts as to someone hacking my laptop ???? Apparently my certificate expired and I have no firewall protection ... I am a bit of a dunce with technology so don't know whether they are the real deal or not .. They want me to purchase protection £130 or £250 for lifetime .. I fobbed them off and said I needed time .. Should I trust them .. Any help appreciated thanks
Absolutely not - you call yourself "a bit of a dunce with technology" and they are using that to try and panic you into handing over money. It's just a scam.
They did have access to your machine but rebooting will make sure they don't have now. They will have played a file of some sort showing fake information to encourage you to pay up.
I hope you have your firewall on, and an anti virus program running
Just rebooted and my Firewsll was on so I have been taken for a mug .... Well learnt my lesson and thanks to all your help I will go back and change passwords etc .... So grateful xxx