Non delivery of goods

[hackett]

in December i ordered some goods from an internet site,paying by credit card.the money was taken immediately but 2 months on and after numerous emails to them i have still not recieved the goods.They always mail me back and 3 weeks ago said they had sent me a replacement which would take no more than 10 days,but still nothing.i am new at this so am unsure where to go from here.do i just have to face facts and lose my money?

[peanut]

call the credit card company, most of them will refund your money

[Blues Dad]

No way do you stand to lose your money over this.

Under the Distance Selling Regulations if goods are not received within 30 days of ordering you are entitled to a full refund. There are some exceptions to this but I'm assuming you are a consumer purchasing an off-the-shelf item.

I would suggest you cancel the order in writing (e-mail will do) with the supplier and ask for a full refund. As peanut says, you can also involve your credit card company if necessary.

If the goods magically arrive after you have cancelled your order you aren't obliged to keep them, you have a 7-day cooling off period which entitles you to still cancel your order and request a refund. You must not use the goods though, they don't have to accept them back if you do.

Do a search on Google using the term ' distance selling regulations uk ' and you will get loads of useful info back.

[Oneeyedvic]

Also bear in mind that if the amount is over �100, then your credit card company has equal liability with the supplier.

Your credit card company is always a good bet if you have no luck with supplier.

[hackett]

thanx to u all for your help!