Vista images

[HillyHugger]

A friend of mine just bought a laptop from PC World . I advised her to use the Help & support feature ( I would have advised her against PC World if she'd asked but... ) , she has used it but has found that images are faded out so half the picture is missing . It's fine online but happens when she is offline . PC World have told her that it may be something to do with Microsoft updates & it may sort itself out & she would have to contact Microsoft HQ to fix it if it doesn't .


Sounds like BS to me . Any advice welcome .

[ChuckFickens]

she should have especially stayed clear of our local PC world billy! the staff are rubbish in it!

I would love to help, but don't really understand exactly what you mean.

Have you tried doing all windows updates?

[Postdog]

Chuck knows mor than me, but it is a very strange question, I don't understand it either. Have you actually saved these images anywhere to view offline?

Reminds me of a problem in the olden days when connections were slower, and sometimes the full picture failed to download.

[HillyHugger]

Sorry wasn't very clear . If , for example you go to ' The Desktop (overview)' in Help & support on Vista there's a mountain scene reflected in a lake . When she's online it's fine but offline half the scene is missing - like someone's half rubbed it out .

I've done all the updates - all installed successfully .


Hope that makes sense ?

[LeMarchand]

I could be wrong, but it sounds like some of the help content is online, so when your friend is offline they are only seeing whatever is stored on the computer + whatever it has cached. I tried disconnecting my machine and looking last night, but it looked the same to me - though maybe I had the "mountain" image cached locally, or had a "full" install of Vista. (Depending on the type of laptop PCW may "slim down" the Vista installation to save hard disk space).

If this is the problem you refer to in "Law", IANAL but suspect that it isn't really a PC World problem (unless your friend has a super-duper "fix everything" package). Though obviously PCW are full of the brown stuff and their "guarantees" aren't worth the paper they're written on. And yes, it does sound like BS.

Do they have the same lappy on display still? Ask them to turn off any net connections and clear any cached files, then check the affected pages in store. If it works then it's your laptop, and they should be prepared to swap it (though may not be prepared to copy over any of your friend's documents etc); if it displays the same symptoms then my supposition may be correct.

[HillyHugger]

Thanks LeMarchand, sorry forgot to look back here, posted different version in Law , was advised to tell her to call PC world head office & explain the situation .

http://www.theanswerbank.co.uk/Law/Question783 958.html.

I'[ll bear your answer in mind but hopefully they'll replace it & we can start again ----One lives in Hope !