TalkTalk Broadband Connection Problem

[Sonak]

Hi, does anyone seem to have their connection dropping all the time with TalkTalk as ISP especially when your using a Router?

[LostSoul]

Hey Sonak,

You are having an Intermittent connection with your Broadband. What you have to establish is whether the fault is within your property or your local exchange.

Follow these steps and if the fault is still present then contact your ISP. (TALK TALK)

1> Are you using a USB, Ethernet or Wireless connection?
(This is the cable that connects your pc/laptop to your router.)

If using a wired conenction (Usb, ethernet) then check the power management feature on "Device Manager".

Press the "Windows Key" and the "Pause Break" key at the same time, this should give you "System Properties".
You will then be presented by several tabs click on "Hardware" then click on "Device Manager". You will then see a list of devices, click on the plus sign which shows your router, highlight the device right click on it and then click "Properties", on the tab which says "Power Management" make sure there is NO tick on the "Allow the computer to turn off this device to save power". If there is then obviously untick it and clcik apply and close device manager down.

If you have a Wireless connection there will be a similar option on your wireless adapter.

Once you have ruled out it is not your hardware, then concentrate on; Microfilters- Swap for a new one. How many telephones sockets do you have in your property? Are you connecting your router to your master socket ? (The socket which your dsl signal is guaranteed at) Are you microfiltering every device that uses a telephone socket? i.e Fax machines, telephones, Sky and house alarm (if it plugs into your telephone socket!!) After you have checked all of these connect directly to your master socket. If the problem is still persistant contact Talk Talk as there will be a fault which they need to take care of!! Good Luck!

[stevec46]

Hey Sonak,
Sorry this is not an answer, just that I am looking at joining TalkTalk, so I just wondered how long you have been with them? Have you had many problems?Where abouts in the UK are you?

Thanks

Steve

[Potatoman]

I guess you get what you pay for...

[LostSoul]

I forgot to mention I'm on Talk Talk and my BB is fine!

[Sonak]

Hi Steve,
We've been on TalkTalk since July and have had other problems i.e. billing other than the drop in connection.
This maybe due to the high in take of cutomers joining and therefore more demands for TalkTalk.
Heres their link if u want to check it out before joining.
http://www.talktalk.co.uk/talktalk/servlet/gbe n-home-Home

[Sonak]

To LostSoul
Thanks for your help. Are you using a router by any chance?

[LostSoul]

Hey Sonak,

Yeah I'm using a wireless Netgear router, my connection has always been fine with Talk Talk. Did u manage to sort your problem out?

[stevec46]

Hi Sonak,
Thanks for the reply, I have seen a lot of bad things about TalkTalk, but I guess there are people that complain whatever BB provider they are with.

LostSould,
Thanks for the info, I am on several forums and for some people it seems to wrok well.

Steve