returns by courier

steven9274 | 20:33 Tue 05th Sep 2006 | Shopping & Style

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I purchased an item that came to me broken, the company said they would send a courier to pick it up.
31st August between 9am -6pm NEVER CAME
arranged for a second time 05 September 3pm NEVER CAME. I am taking time off work to be there for pick ups and making phone call after phone call.
What are my rights?

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