Have had a new sim card for EE since last Friday and it hasn't worked since. I've been pushed from pillar to post with no resolution! I need it to be switched from 3g to 3g. You'd think it was simple wouldn't you? Shop can't help , techies in the sky can't help no-one can I need advice!!
Your phone is capable of 5G so that's not the problem.
You don't switch your phone from 3G/4G/5G, it should do it automatically depending on the signal it picks up. You can check the settings for this are set to 'auto' in 'preferred network type'.
Obviously I mean 3g plan changed to 4g on new sim but can any of them do it? It's deffo the sim as worked fine until they exchanged it. They exchanged it because it was so old! 5 days and counting!
Assuming you have mobile data switched on in your network settings you need to go back to EE and ask for a new SIM card.
It wouldn't connect to 3G or 4G at your sisters either?
New sim won't connect to either 3g or 4g. They changed it because it was so old and signal was weak but it worked. I go to the shop daily and they fob me off saying they can't so it and to phone this or that I've done it all!!
Get a cheap payg SIM card and see if it connects.
If it does it is proof the SIM card is faulty. You will be able to cancel your contract and choose a new provider.
You will be able to transfer the phone number
Resolved! After chasing my tail for 6 days a kind chap from EE somewhere on the interweb solved it and I now have 4g. Wasnt the card was the data plan!
Thanks guys for helping !