SIGN UP

Hp Envy 4507 Printer Icon On My Laptop!

Avatar Image
moggie 939 | 16:29 Tue 04th Aug 2020 | Technology
3 Answers
I have successfully set up this new printer with my laptop and thanks to this forum it is now printing ok .......but when I set up my new laptop there is something missing!
On my old Acer on the desktop there was a little printer icon in black which when I clicked on it opened and gave various options such as scan, setup, ink levels etc and this allowed me to put a document on the printer glass and scan it and save it to my docs.

This must have been a download at some time - where has it gone as I cannot scan anything now.

Thanks

Moggie

Answers

1 to 3 of 3rss feed

Avatar Image
Although 'all-in-one' devices are marketed as single items, they're really (at least) two separate devices within the same housing. Each of those devices (i.e. the printer and the scanner) has its own driver. You've clearly correctly installed the printer driver but one of the following must apply: (a) you've not installed the scanner driver ; OR (b)...
21:08 Tue 04th Aug 2020
If you type 'scan' in the Windows search box, what are the top answers?
On mine I get my printers utility app in first place plus an option for Windows fax and scan.
Although 'all-in-one' devices are marketed as single items, they're really (at least) two separate devices within the same housing. Each of those devices (i.e. the printer and the scanner) has its own driver. You've clearly correctly installed the printer driver but one of the following must apply:
(a) you've not installed the scanner driver ; OR
(b) you've not installed the software which easily makes use of that driver ; OR
(c) you've installed the driver and the software but there's no shortcut to the software on your desktop or taskbar.

As the installation program for the printer driver is the same one that should also install the scanner driver I'd consider (a) above to be unlikely. So you need to look through the apps list on your computer to see if the relevant program is hiding there somewhere. (It might be inside an 'HP' folder). If you can find it, right-click on it, select More > Pin To Taskbar. (You'll then be able to access it easily by clicking on the relevant icon at the bottom of your screen).

If you can't find the program, you've probably only installed the basic drivers and not the full suite of software that makes it easy to use your all-in-one device. Download and run this file:
https://ftp.hp.com/pub/softlib/software12/COL47762/mp-115701-6/EN4500_198.exe
(That's the full software installation program for a 64-bit version of Windows 10, which almost any new laptop will be running. If you're given the option to select which parts of the software you want to install, deselect the drivers - because you've already got them - and just install the additional software. Alternatively completely uninstall your printer before running that set-up program and start afresh).
Question Author
Thanks both of you - most helpful.

Buenochico you have done it again! I had just plugged in my laptop to the printer via usb for printing
Now I have downloaded the link you gave me and opened and installed the application (no app on the laptop before!) and there it is the HP Envy 4500 icon on my desktop.

Think all is ok now and by the way my other query re. not being able to print only on A4 I think I know where I went wrong. I tried again with some 7x5 sheets of photo paper and entered 7x5 in 'tray size' instead of A4 then went down and entered 7x5 again in paper size and it worked!!

Thanks so much for fast reply.

Moggie

1 to 3 of 3rss feed

Do you know the answer?

Hp Envy 4507 Printer Icon On My Laptop!

Answer Question >>