Warning virus detected

[handygran]

I keep getting a box popping up woth a virus warning and it screeches as well. it scared my Grandaughter. We have run our security and it says we have no viruses but this warning is called ADDITIONAL GUARD and we can't get rid of it. Tried everything.

[tamborine]

Can you find it in Add/Delete in the Control Panel - delete from there.

[Mustardmit]

It sounds like yet another virus/malware disguised as ANTI-virus software, I recommend that you google the name of the application and see if you can find a removal tool/removal instructions for it. Whatever you do DONT trust it and follow its instructions.

[VHG]

It is not a virus but spyware / malware.

These are programs that install themselves on your PC and PRETEND you have a virus or other problem to encourage you to part with some money so they can fix it.

DONT PAY ANYBODY ANYTHING.

Thes type of programs can be VERY nasty and can change all sorts of settings on your computer making it unworkable.

Try running malwarebytes to see if that gets rid of it.

http://www.malwarebytes.org/

[handygran]

Not at my age docspock

[VHG]

The problem is that if you search for a fix for this problem you could well download ANOTHER piece of spyware saying it will fix Additonal Guard for you (it can be be nasty out there on the internet) so you may get in more of a mess.

There is a bit more about it here (which does say malwarebytes will fix it)

http://www.bleepingco...move-additional-guard

[Mustardmit]

...also, what anti-virus software are you running? A lot of people (myself included) swear by the free version of AVG. I also use A-squared (free version again) which finds things AVG missed. Here is the link, it also talks about removal of the "Additional Guard" virus. Media URL: http://www.emsisoft.com/en/malware/Adware.Win32.AdditionalGuard-remove.aspx
Description: (A-squared anti-virus/malware homepage)

[handygran]

Thank you so much everyone I will give all instructions to my son tomorrow and let him sort it from there.