Crosswords1 min ago
Techsaver.co.uk
3 Answers
Has anyone used this company(TECHSAVER.CO.UK )and if so are they reliable? Thanks
Answers
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I've not used that firm but I wouldn't touch them with the proverbial bargepole.
All UK web traders are legally obliged to ensure that they provide an address for returns. There is no such address on that website. It's just possible that they might leave the provision of their postal address until the point where you get confirmation of your order but that seems to be unlikely. (Trying to access their order page shows that the site doesn't have a valid security certificate. That, in itself, is a worrying sign; the problem shouldn't occur on the website of a reputable firm).
The website lacks the 'professional touch' that I'd expect from a trustworthy company. (There are no 'terms of business', etc).
The domain name is registered to GoGoDigital Ltd, which is described in the registration as a 'public limited company', which appears to suggest that the firm is big enough to have been 'floated' on the stock market:
http://tinyurl.com/2bln74h
However the Companies House website shows that it's only a private limited company (which might well be a one-man operation):
http://tinyurl.com/2bjk2vx
At least the address matches on those two sites, but Google Street View shows that it's just an unimpressive terraced house.
Chris
All UK web traders are legally obliged to ensure that they provide an address for returns. There is no such address on that website. It's just possible that they might leave the provision of their postal address until the point where you get confirmation of your order but that seems to be unlikely. (Trying to access their order page shows that the site doesn't have a valid security certificate. That, in itself, is a worrying sign; the problem shouldn't occur on the website of a reputable firm).
The website lacks the 'professional touch' that I'd expect from a trustworthy company. (There are no 'terms of business', etc).
The domain name is registered to GoGoDigital Ltd, which is described in the registration as a 'public limited company', which appears to suggest that the firm is big enough to have been 'floated' on the stock market:
http://tinyurl.com/2bln74h
However the Companies House website shows that it's only a private limited company (which might well be a one-man operation):
http://tinyurl.com/2bjk2vx
At least the address matches on those two sites, but Google Street View shows that it's just an unimpressive terraced house.
Chris
I have used that firm and I would not touch them with a barge pole either.
I ordered a Freesat HD recorder from them with standard next day delivery. It was delivered one day late - not a great problem. When I had the set installed I found it was not working. tried to call them but no-one answered the phone for 2 days. Sent them an email explaining the situation and requesting an exchange. They agreed but never heard from them with an exchange date. had to email them again to get an exchange date. promised an exchange the next day. Didn't happen.
They didn't respond to emails and again no answer on their telephone lines. So frustrated asked for them to collect the item and provide a refund. Still waiting for them to collect the item. From order to date over 1 month!
Good luck if you use this company. Hope you get a working item first time because if you need any customer service or support - you have a frustrating time ahead of you.
I ordered a Freesat HD recorder from them with standard next day delivery. It was delivered one day late - not a great problem. When I had the set installed I found it was not working. tried to call them but no-one answered the phone for 2 days. Sent them an email explaining the situation and requesting an exchange. They agreed but never heard from them with an exchange date. had to email them again to get an exchange date. promised an exchange the next day. Didn't happen.
They didn't respond to emails and again no answer on their telephone lines. So frustrated asked for them to collect the item and provide a refund. Still waiting for them to collect the item. From order to date over 1 month!
Good luck if you use this company. Hope you get a working item first time because if you need any customer service or support - you have a frustrating time ahead of you.
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