Play.com email address?

[Mattk]

I ordered a TV 6 days ago for £119.99 and it has not yet been delivered. Checking on the site the TV is now listed at £109.99.

Can anyone confirm a general contact addres for play.com as I want to try and get that tenner back?

Thx.

[JackDanielsU]

I noticed that last week someone else was looking for an email to contact Play.com too, as their site doesn't seem to show one. :confused:
Needed to contact them myself, so thought I would post this here:
[email protected]

So far seems to work as I have been sent a ticket number.



off moneysavingexpert.com

[Mattk]

Thanks.

I found [email protected] and have also been given a ticket number so fingers crossed. I find it annoying that these big online retailers hide any useful contact addresses.

[bednobs]

i dont understand why you think you'll get a tenner. If it had gone up in the intervening time, would you expect them to email you and ask you for a tenner?

[Mattk]

I expect them to give me a tenner as they have dropped the price immediately after I purchased. Comet did a similar thing a couple of years back when I bought another TV. I went back in as there was a minor fault to find that the tv had been reduced and I got the difference refunded.

I'm not sure if it is a legal thing but Play have also now refunded my tenner.

[joko]

i think you must have a screw loose if you think they 'owe' you it....the price drop on a planned date...its just unlucky that you were just outside it...

[bobzillauk]

I bought a jacket from timberland online, for £239 around midnight, in the morning the summer sale started and it was £100 cheaper so I complained and they gave me the difference back.

If they don't simply return it and reorder, or even cancel it if not been despatched yet.