is this too much

[emmie]

we cannot get a resolution to a problem we have with the local council.
15 e mails, mos t are ones i have sent, and a few in response, endless phone calls, and no one there has a clue. Not only do they employ people who seem to have little or no grasp of the English language, but haven't resolved a problem that by tomorrow will be one week old. Confess i am stumped.
It isn't sadly something we can resolve by ourselves, otherwise it would have been done and dusted on the day, or certainly the day after.

[sara3]

are you wanting help with whatever the problem is?

[vallaw]

Have you spoken to a councillor or just to officers?

[Bobbisox]

your local MP perhaps???

[vallaw]

Useful words to terrify LGOs: "Freedom of Information", "maladministration", "Local Government Ombudsman".

[Barmaid]

Invoke their complaints procedure?

[bednobs]

is it too much what?

[emmie]

RH, if i was going over the top i would be effin and blinding by now. It's a simple fix, not going to say but there is a good reason, simply put the idiot council are the ones who are responsible. As i said if it was something we could resolve ourselves we would. Have spoken with a number of high ups, no joy. Pass the buck, or do not listen to what you are explaining.

Barmaid, sensible advice, we will

[emmie]

too much waiting, e mails, no help, perhaps it's getting no joy which has really messed up what could have been a decent week, for once.

[Bobbisox]

em, BM has offered excellent advice, I would go with that
Good luck

[bednobs]

it's really difficult to say if it's unreasonable or not without knowing what it is you are expecting them to sort out

[emmie]

i am going to do as barmaid suggested.

[NOX]

What exactly is the problem? Only if we know what it is will anyone be able to judge if you are overreacting or if the Council is being ridiculously slow.

[B00]

Think em might be less stressed if someone on the council took ownership of the problem?

[emmie]

Boo, exactly, thank you.

[NOX]

Depends what the problem is Boo, she's won't say so tired of the enigma I won't revisit this post, but good luck with getting someone interested.

[tamborine]

Stage a sit-in at their offices

[B00]

well to be fair, it doesn't matter to us what the problem is does it noxxy?

If it's the fault of the council, then somebody there should be responsible. I'm sure em wouldn't have a problem if the council did take their time (within reason anyway) as long as she had a specific person or department within the council to talk to.

We've all been there, phoned a company up and they've passed you from pillar to post, line one telling you its such and such a departments problem, they put you through to them, to be told it's really the problem of the first person you spoke to and so on and so on.

[emmie]

Boo, you must have been listening in. xx