customer service

Sarahlou | 15:34 Tue 05th Oct 2004 | Phrases & Sayings

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there is a phrase that goes something like this -" keeping an exitsting customer is easy its getting new ones which counts" does anyone know the exact wording?.....thanks!

Taking the ****

farmer giles

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WaldoMcFroog

Not quite! I don't know if there's a correct wording, but the idea is:

It costs 5 times more to get a new client than to keep an existing one and existing clients are much more profitable than new ones.

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