Help, I am nearly at the end of my teather with my job. I am one of 5 sales managers in a telesales company. Each manager has a team of 7 staff. As managers our job is to "manage" staff also to motivate them. Our company does not have a HR department. I am having a problem with my team. We have a few breaks during the day and at the end of each break staff are expected to be at their desks, ready to make a phone call (headsets on etc) some of the staff come back slightly late from their breaks, (I am talking a minute or so or just getting back on time). My director expects them to be ready to make calls "just before" their breaks. end. I am getting in lots of trouble for some of my staff coming back slightly late or just on time and I dont know how to deal with it, I tell the staff they MUST be back and ready to make calls on time, but still some of them are late! My director expects me to be responsible if they are not back on time. Apart from physically finding them and rounding them up, how else can i deal with this?
I think the reference is to them having to be ready while they are still on their breaks. If their breaks are 15 minutes, then they should get 15 minutes not 14.
Sorry I get it now!! I really agree with that and I have said so to my director, however he says they should be ready and back on the phones at the right time!! He has now told me to fine them �20 each if they are late and I will also get the same fine!
No , and you don't help my problem, when im sat on the bog when the phone rings and I have to run downstairs with trousers round my ankles, to hear some one asking when my home insurance is due,
u cant fine them �20 everytime they r late!! just imagine they r late everytime....afterbreak.. they would be in minus figures and start owing the company lol.
if the r temp staff (and paid by the hour) say if u r not back at your desk and logged on to your fone at the right time then u will dock their hourly rate etc..
Whitebear, I will have another meeting with my staff in the morning, I just wasnt sure whether the director was just being out of order or not, you know putting the pressure on me. Theres another twist here - the staff are all self employed!!!!!!!!!!!!!!!!!!!!!!!!