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2008 Xmas cruise P7O

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arden | 19:44 Thu 19th Mar 2009 | Travel
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On our xmas cruise P&O cancelled 2 of our island destinations. We complained on board ship and in writing when we got back. A very pleasant 3 page letter basically told us tough. Is there any redress? We paid money forn this holiday only for them to cancelpart of it when we were on board. No offer of compensation either on board or from P&O either. Thanks
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Avatar Image Meg
Why did they cancel? Was it due to bad weather? We went to South America with Princess, the main reason for doing the cruise was to see the Falkland Islands but we couldn't dock due to bad weather. We later found out that 1 in 4 ships don't make it to the Falklands. After complaining on board and back at home we did eventually get a credit against a future cruise.
22:57 Thu 19th Mar 2009
Avatar Image aniani
Their terms and conditions will have covered this eventuality. If you write to their customer relations dept you may be offered a voucher entitling you to a discount on a future booking.
23:00 Thu 19th Mar 2009
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thank you both for your replies.
10:05 Fri 20th Mar 2009

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