Will Virginmedia Up my package?

[kevo2k7]

Hi im paying around �50 a month for Virginmedia (L) tv package, (free Landline phone calls) 2mb Broadband which is now 10mb, was just wondering if i call them and tell them im going to Sky will they up my package to lets say (Xl) tv for no extra cost or will they just say fair enough goodbye etc? anyone tried this before and got anywhere? any info is welcome or any tips in what to say to them on the phone? cheers guys

[trt]

I was with Sky 5 years ago and left because they wouldnt give me a better deal, so went to Virgin. Times have changed the past 2 years.

Ive got the same package with Virgin kevo, with the V box. I will be leaving them if they dont give me a better deal and go back to Sky when the contract is up in 2 months.

We, the customer are in a good position now as they are all having a bad time trying for new business.

Tell them that Sky have offered a better deal than them, they will not want to lose you.

[kevo2k7]

Cheers for the info trt,the only worry i have is that if i tell them Sky have offered me a better deal,knowing my luck they will ask me to confirm what this deal is lol,so do you know of any deals that sky are offering that are better? i might just turn around and tell them that sky are gonna match them plus throw in Sky sports 1,2,3 for no extra cost, (in the hope that Virgin will also offer me these channels aswell lol) do you reckon this is a good idea or can you think of anything better to say? cheers

[mccfluff]

ring sky and ask them what their deals are and what they can offer you to change, then ring virgin and see what happens.

i cancelled virgin a while ago but only because i had no need of the service but they are still ringing me now offering me free this and that to come back

[kevo2k7]

Good idea mccfluff will get the missus to do some calling about later as she is a secretary and sounds very pro on the phone where as i just sound like a crookster lol will let u know how i get on.

[trt]

I would like to know what Sky say as well kevo.

[VHG]

Existing customers do get a worst deal than new customers.

I am on Virgin 20Mb and pay �28.

Yet new customers are being offered 10Mb for �5 a month for 3 months then pay �14....

and 20Mb for �10 a month for 3 months and then pay �20.

I would not phone up and offer to leave, just phone up and say you are annoyed that new customers get a better deal than existing customers and SUGGEST you are thinking of leaving.

They may offer to upgrade your TV or broadband for the same price.

[chilliwitch]

Be careful!I was with virgin and cancelled to go with Sky,everything went well and got a e-mail confirming the cancellation date but when that date came virgin didn't cancel the agreement and insisted that they never received my letters or e-mails.They then charged me another months money for the next 30 days and said they wld cancel the contract then!!Long story short i cancelled direct debit as i refused to pay another months money ,they sent me to debt collection agency for �25 which went up to �100!!

[masma]

I tried it - telling them I was cancelling - they couldn't care less.